General Booking, Payment and Cancellation Conditions
Last updated: June 2026 · Applicable from the same date
1. Parties to the contract
These General Conditions govern the contractual relationship between:
- Landlord: María Esteban Sánchez, with address at Calle Julieta Orbaiceta, 78 (Urb. Bungalows Playa), Playa Honda, Murcia, 30385, España. Email: mariaesteban92@gmail.com. Phone: +34 696 48 99 72.
- Tenant / Guest: the adult individual who makes the booking on their own behalf and on behalf of their group.
The contract is governed by the Spanish Urban Leases Act 29/1994 (LAU), the Region of Murcia Decree regulating tourist apartments and other applicable regulations.
2. Subject of the contract
The landlord temporarily grants the tenant the use and enjoyment of the tourist accommodation Casa Chato, located at Calle Julieta Orbaiceta, 78 (Urb. Bungalows Playa), Playa Honda (Murcia), Spain, for holiday or tourist use only, for the period and price agreed in the booking confirmation.
3. Maximum capacity
The maximum occupancy is 7 people (2 double beds, 2 single beds and a sofa bed), distributed across 3 bedrooms. Exceeding this limit without the landlord's prior authorisation is expressly prohibited. Breach may result in immediate termination of the contract with no right to a refund.
4. Prices and rates
The current per-night prices are as follows:
- Low Season (October – March): 91 EUR/night.
- Mid Season (March – June): 97 EUR/night.
- September: 100 EUR/night.
- July: 103 EUR/night.
- August: 118 EUR/night.
The following are added to the above prices and confirmed in the final quote:
- Final cleaning: 50 EUR (one-off).
- Pet surcharge: 25 EUR per stay (pets must be declared at booking).
- Security deposit: 150 EUR (refundable, per section 6).
The minimum stay is 2 nights. All prices include VAT or the equivalent legally applicable tax.
5. Booking and payment
5.1 Booking confirmation
The booking is confirmed once the tenant has paid 50% of the total stay plus the final cleaning fee and the landlord has sent written confirmation by email.
5.2 Payment of the remaining amount
The remaining 50% must be paid at the latest 30 days before the arrival date. For bookings made less than 30 days in advance, the full amount is paid upon confirmation.
5.3 Security deposit
The 150 EUR deposit is paid together with the total amount or before arrival. See section 6 for refund conditions.
5.4 Accepted payment methods
Bank transfer (IBAN provided by the landlord) and Bizum are accepted.
6. Security deposit
The deposit guarantees the proper preservation of the accommodation, its furniture and equipment. Within a maximum of 7 days after check-out, the landlord will proceed to:
- The full refund of the deposit if the accommodation is in perfect condition.
- The partial refund or retention in the event of damage or breakage, the cost of which will be deducted after documented notice to the tenant.
7. Cancellation policy
7.1 Cancellation by the tenant
- More than 60 days before arrival: 100% refund of the amount paid.
- Between 30 and 60 days before: 50% refund of the stay; cleaning is fully refunded.
- Less than 30 days or no-show: the stay amount is retained; cleaning is refunded; the deposit is returned if there is no damage.
7.2 Cancellation due to force majeure
In exceptional and unforeseeable circumstances duly documented, the parties will agree in good faith on an alternative solution (date change, voucher, etc.).
7.3 Cancellation by the landlord
If the landlord cancels for reasons not attributable to the tenant, all amounts paid will be fully refunded within a maximum of 5 working days.
8. Check-in and check-out
- Check-in: from 16:00.
- Check-out: before 11:00.
Upon payment confirmation, the tenant will receive the access instructions. Out-of-hours arrivals must be agreed at least 48 hours in advance.
9. House rules and use of the accommodation
- Smoking inside the accommodation is prohibited. Smoking is only allowed on the terrace.
- Pets are allowed subject to prior notice at booking, with a surcharge of 25 EUR per stay. The guest is responsible for their pet's behaviour and any damage it may cause.
- Night-time quiet for neighbours must be respected (silence between 22:00 and 09:00).
- Holding events or parties that may disturb neighbours is prohibited.
- The guest will leave the accommodation in reasonable hygienic condition on departure.
- The guest is responsible for damage caused by themselves or their group during the stay.
10. Services included
The price of the stay includes:
- Basic utilities: water, electricity and gas up to reasonable consumption.
- WiFi access.
- Bed linen and towels for the number of guests booked.
- A private parking space.
Cleaning during the stay is not included (unless expressly contracted).
11. Traveller registration
In accordance with Spanish public safety regulations, all guests over 16 must provide their identification details (full name, ID or passport, date of birth and nationality) before or at check-in, for communication to the competent authorities.
12. Processing of personal data
The data provided will be processed in accordance with the accommodation's Privacy Policy.
13. Liability
The landlord is not liable for damage, theft, loss or accidents that guests or their belongings may suffer during the stay, unless directly attributable to the landlord's negligence. Taking out travel insurance is recommended.
14. Applicable law and dispute resolution
This contract is subject to Spanish law. The parties agree, waiving any other jurisdiction, to submit any dispute to the courts of Murcia.
Under Regulation (EU) No 524/2013, consumers may access the European online dispute resolution (ODR) platform: ec.europa.eu/consumers/odr.
15. Acceptance of conditions
Making a booking implies reading and expressly accepting these General Conditions in full.